All Integrations
ServiceNow IT Service Management

ServiceNow + Opsima

ServiceNow manages your IT services. Opsima brings operational equipment into the same workflow.

Opsima captures equipment events from field communication and creates ServiceNow incidents, work orders, and CMDB updates. IT and OT share one platform.

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Automated
Incident creation
Real-time
Equipment events
Zero
Manual ticket logging
How it works

Three steps. No disruption.

STEP 01

Capture

Opsima captures equipment events from field communication.

STEP 02

Structure

AI classifies events for ServiceNow workflows.

STEP 03

Sync to ServiceNow

Equipment events create incidents, work orders, or CMDB records.

Capabilities

What Opsima enables.

Incident Creation

Equipment breakdowns create ServiceNow incidents automatically.

CMDB Updates

Equipment status changes update ServiceNow CMDB records.

Work Order Generation

Maintenance requests create ServiceNow work orders.

Asset Management

Equipment data feeds ServiceNow asset management.

SLA Tracking

Equipment response times tracked against ServiceNow SLAs.

Reporting

Equipment metrics available in ServiceNow reporting.

Common use cases

  • Automated incident creation
  • CMDB status updates
  • Work order generation
  • Asset management data
  • SLA compliance tracking

Industries

All industries using ServiceNow
FAQ

Common questions about ServiceNow.

Which ServiceNow modules?
ITSM, ITAM, CMDB, and Field Service Management.
ServiceNow Cloud?
Yes. ServiceNow cloud instances are fully supported.
Custom tables?
Yes. Equipment data can populate custom ServiceNow tables.
Does it support OT assets?
Yes. Operational technology assets are tracked alongside IT assets.

See ServiceNow + Opsima in action.

15 minutes on your actual data. No slides, no fluff.

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